REFUND POLICY

PAW POINT LLC offers a 30-day return policy. Customers may request a return within 30 days of receiving their items, subject to the terms of this policy.

Return requests made after the 30-day period may not be accepted unless required by law or otherwise approved by us.

2. Return Conditions

Items submitted for return must be in good condition and, whenever possible, include the original packaging, tags, and accessories. Items must not be rendered unsellable due to customer misuse, intentional damage, or other abnormal handling.

Certain special items may be subject to different return requirements; please refer to the specific instructions provided at the time of purchase.

3. Return Requests

Before shipping items back, customers must submit a return request via our customer service channels, providing the order number, purchase details, and the reason for the return.

Packages sent back without prior confirmation may not be processed promptly; therefore, we recommend that customers wait for confirmation from customer service before returning items.

4. Return Shipping Costs

If the return is due to product quality issues, damage incurred during transit, or an incorrect item being shipped, PAW POINT LLC will cover reasonable return shipping costs, provided the return meets the eligibility criteria.

If the return is due to personal reasons—such as a change of mind, an incorrect purchase, or simply not liking the item—the customer is generally responsible for return shipping costs.

5. Refund Processing

Once the returned item is received and inspected, we will process the refund based on the circumstances of the return.

For eligible orders, refunds are typically issued via the original payment method. After the refund is initiated, the time it takes for funds to appear in your account may vary depending on the processing speed of your bank, credit card issuer, or third-party payment provider; this usually takes 3–7 business days.

Certain shipping costs from the original order may be non-refundable, unless the return is due to product quality issues, a delivery error, or a situation where a refund is legally required.

6. Damaged or Incorrect Items

If the items you receive are damaged, missing, or do not match your order, please contact us as soon as possible. To help us resolve the issue quickly, you may be asked to provide photos of the item and packaging, as well as your order details.

Upon verification, we may offer a refund, an exchange, or another reasonable solution depending on the specific circumstances. 7. Conditions Rendering Items Ineligible for Return

If an item cannot be resold due to improper use by the customer, intentional damage, significant wear and tear, or other reasons that do not meet return requirements, we may refuse the refund or adjust the refund amount based on the item’s actual condition.

8. Return Address

Once the return has been confirmed by customer service, please ship the item to the following return address:

1515 KAARE CT, LEBANON, OH 45036

Please note: The address above is for illustrative purposes regarding website policy. In actual operations, this should be replaced with your valid U.S. return address capable of receiving return packages.

9. Contact Us

If you need to request a return, check the status of a refund, or have any questions regarding this policy, please contact us via the official customer service channels provided on the website. We will assist you with the return and refund process based on the details of your order.